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User Experience & Client Support Specialist

Peter Junior

I specialize in

I'm a problem solver who bridges the gap between building products and supporting the people who use them. I speak two languages: "Code" and "Human." I use my background to help clients workout tasks faster and my experience to recommend and even design better, more intuitive products.

Peter Junior - Software Engineer and Web Developer

About Me

About Me

Peter Junior

UX & Client Support Specialist

4+ YearsExperience

Who I Am

I'm Peter Junior, a User Experience & Client Support Specialist based in Nairobi, Kenya. With a B.Sc. in Mathematics & Computer Science and 4+ years of remote and agency experience, I bridge the gap between building products and supporting the people who use them.

Currently at Creativedge | FCB, I ensure that digital products we build for major brands actually work for end-users. I act as the translator between creative designers and software engineers, making designs "code-ready" and improving UX through data-driven user flow mapping.

I'm certified in Google UX Design, Virtual Assistance (ALX), and Software Engineering (Andela). Whether it's automating busy work with AI tools, managing CMS platforms, or providing executive support across time zones—I bring technical precision with a human touch.

My Expertise

I Can Design It

Proficient in Figma, Framer, and Webflow. I understand visual hierarchy and how to make a screen look clean and intuitive.

I Can Build It

Experienced with React, Next.js, HTML, CSS, JavaScript. I understand the technical constraints behind the screen.

I Can Manage It

Proficient in WordPress, Joomla, Drupal, and Shopify. I handle the technical side of content management and troubleshooting issues.

I Can Fix It

Skilled in Technical Support, Data Analysis, and Troubleshooting. I enjoy hunting down bugs and solving user frustrations.

I Can Organize It

Expert user of Microsoft 365, Google Workspace, Slack, and Trello. I keep workflows tidy and transparent.

BTW, I Can Code It Too

Full stack development is my secret weapon. I build complete web applications when needed, but my focus is on UX and support.

Work Experience

My professional journey spanning software development, UI/UX design, and technical leadership across multiple industries.

UI/UX Engineer, Web Content Mgt. & Growth Marketing Associate

Creative Edge | FCB Nairobi

January 2024 - Present
Nairobi, Kenya
Onsite

I support digital product delivery by coordinating cross-functional teams across design, development, and marketing. I translate business requirements into structured user flows, support product design in Figma, and collaborate closely with developers to ensure efficient and scalable implementation. I also leverage AI and automation tools to streamline content production, enhance reporting, and accelerate project turnaround. My role involves managing client communication, aligning stakeholders, and ensuring that digital deliverables meet both technical standards and business objectives.

Remote Executive Assistant & Data Entry VA

Pepper VA Company

January 2022 - December 2023
Remote (US-Based)
Remote

I served as the remote 'right-hand' for US clients, managing technical data and ensuring smooth operations across time zones.

IT & Administrative Support Officer

Kabonyo Agencies

January 2020 - December 2021
Nairobi, Kenya
Onsite

I provided technical support to operational and field teams, troubleshooting hardware/software issues and maintaining smooth IT workflows. I managed digital records, schedules, and internal communication systems, which improved organizational efficiency. I assisted in procurement coordination, prepared reports, and supported managers with administrative and technical tasks. My role improved cross-team communication and streamlined issue resolution, reducing turnaround time for internal support.

Education & Certifications

Bachelor of Science

Mathematics and Computer Science

Kenyatta University

September 2020 - December 2024 | Nairobi, Kenya

UI Design & Software Development

Andela

Intensive Online Training

January 2023 - December 2023 | Remote, United States

Professional Certifications

My Skills

My toolkit for creating exceptional digital experiences.

Frontend

ReactNext.jsTypeScriptJavaScriptNuxtSvelteSvelteKitTailwind CSS

Backend & Data

Node.jsPythonPostgreSQLETL ToolsFirebase

Design & Content

FigmaFramerAdobe XDCanvaWebflow

Administrative Tools

Google WorkspaceNotionTrelloClickUpAsanaSlackAirtableMicrosoft 365

Communication

GmailZoomLoomWhatsApp BusinessNotion Docs

Automation & DevOps

ZapierMakeGitDockerCI/CDAWSVercel

My Projects

Create and Inspire. It's Pierre. Here are some of my recent projects that showcase my skills and expertise.

Window Plus EA

Window Plus EA

2025

Complete UI/UX revamp for Window Plus EA, a leading supplier of window blinds and films in East Africa with over 21 years of industry experience. Redesigned the entire digital presence to showcase their premium products and services.

Creative Edge | FCB Nairobi

WordPressPHPJavaScriptCSSElementor
Prime Bank Website

Prime Bank Website

2025

Redesigned Prime Bank's website to reflect their positioning as the boutique alternative to Kenya's banking giants. Personal, premium, and refreshingly straightforward.

Creative Edge | FCB Nairobi

HTMLCSSJavaScriptWordpressPHP
KCB Bank Websites: KE, UG, TZ, RW, SS

KCB Bank Websites: KE, UG, TZ, RW, SS

2025

Designed and maintained content for KCB Group's regional web ecosystem spanning five East African markets. The brief was ambitious—unify the largest bank in the region under one digital roof.

Creative Edge | FCB Nairobi

HTMLCSSJavaScriptWordpressPHP
I&M Bank Websites: KE, UG, TZ, RW, MU

I&M Bank Websites: KE, UG, TZ, RW, MU

2024

Designed and maintained I&M Bank's web presence across five countries. Each site needed to feel local while staying true to the group's identity—a balancing act we got right.

Creative Edge | FCB Nairobi

HTMLCSSJavaScriptWordpressPHP
Kianda School

Kianda School

2024

Designed and maintained a website for Kianda School that speaks to prospective parents while keeping current families connected. The goal was warmth meets professionalism.

Creative Edge | FCB Nairobi

HTMLCSSJavaScriptWordpressPHP
Kenafric Industries

Kenafric Industries

2025

Revamped the digital presence for one of East Africa's largest confectionery and footwear manufacturers. The challenge was bringing together multiple product lines under one cohesive brand experience.

Creative Edge | FCB Nairobi

WordPressPHPJavaScriptCSSMySQL

Client Testimonials

What my clients say about working with me. Here are some testimonials from people I've worked with.

Johnson Williams

Johnson Williams

Digital Lead, Sharevalue Agency

Peter transformed our vision into reality. His work ethic is impeccable and his attention to detail is outstanding. He delivered our project ahead of schedule and exceeded our expectations.

Get In Touch

Let's discuss your project! Feel free to reach out if you have any questions or want to work together.

Let's Discuss Your Project

Location

Westend Towers, Waiyaki Way, Nairobi

Phone

+254799538923

Email

pierreouma@gmail.com

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